Q: When is it most expensive to create an online learning program?
A: When there are severe communication problems.

This is a wild outlier example, but I once was on a big, expensive project that ran over by *3x* the original budget.

From a money perspective, this is outrageous! And frankly it made everyone involved miserable for months on end.

Why did this happen?

The biggest reason was a lack of communication and alignment between senior leadership and the people responsible for execution. A deadly mistake.

This is one of three dangerous and expensive communication mistakes (and how to avoid them) that I highlight in the video.